Sunday, April 16, 2006

The future of management - is Indian?

Fast Forward: The world's most modern management is in India - on HCL Technologies:

Vineet Nayar, president of India's 30,000-employee HCL Technologies (Research), is creating an IT outsourcing firm where, he says, employees come first and customers second.

...360-degree evaluations are not uncommon, but at HCL all results are posted online for every employee to see. That's un-heard-of!

Every HCL employee can at any time create an electronic "ticket" to flag anything they think requires action in the company ...such tickets can only be "closed" by the employees themselves.

In addition, every employee can post a question or comment on any subject in a public process called "U and I." About 400 come in each month, and questions and answers are all posted on the intranet.
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